Privacy Policy

1. Introduction

This Privacy Policy explains how Bianca Lincks Business LLC, doing business as LINCKS.AI ("LINCKS.AI," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit lincks.ai, use our software platform, mobile or desktop applications, forms, calendars, communications tools, consulting, implementation, training, mentorship, or related services (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy. If you use LINCKS.AI on behalf of a business, you represent that you are authorized to provide information and instructions on that business's behalf.

2. Our roles: business data and client data

LINCKS.AI may act as a data controller or business when we determine why and how personal information is processed, such as account registration, billing, website analytics, sales, and support. We may act as a service provider or processor when a client uses our platform to process information about its own leads, customers, prospects, agents, employees, vendors, or other contacts ("Client Data").

Our clients control their Client Data and are responsible for providing required notices, obtaining valid consent, honoring privacy rights, and complying with applicable marketing, communications, employment, real estate, and privacy laws. Requests concerning Client Data should generally be directed first to the client that collected the information.

3. Information we collect

3.1 Information you provide

• Account and profile information, including name, business name, title, email address, telephone number, login credentials, user permissions, and profile preferences.
• Billing and transaction information, including subscription details, invoices, payment status, and limited payment information processed by our payment providers.
• Communications and support information, including emails, calls, messages, appointment details, support requests, survey responses, and feedback.
• Business configuration information, including pipelines, workflows, calendars, forms, templates, domains, integrations, team members, and brand assets.
• Content you upload or create, including text, images, files, recordings, prompts, AI-generated outputs, notes, and campaign content.
• Client Data imported, entered, synchronized, or otherwise processed through the Services, such as lead and customer names, emails, phone numbers, conversations, activity history, preferences, and transaction-related details.

3.2 Information collected automatically

• Device, browser, operating system, IP address, approximate location, language, and time zone.
• Usage data, such as pages viewed, features used, clicks, session duration, referring URLs, error logs, and performance information.
• Cookie, pixel, local storage, and similar technology data used for essential functions, preferences, security, analytics, attribution, and marketing.
• Communications metadata, including delivery, open, click, reply, call, and message status when enabled by a client.

3.3 Information from third parties

• Integrations selected by you, such as Google, Meta, payment processors, advertising platforms, email providers, phone and messaging providers, calendars, social networks, property or lead sources, and other connected services.
• Publicly available sources, business directories, referral partners, data enrichment providers, and marketing partners, subject to applicable law.
• Authentication providers when you choose single sign-on, including Google login.

4. How we use information

• Provide, configure, maintain, secure, support, and improve the Services.
• Create and administer accounts, subscriptions, user permissions, billing, and authentication.
• Process leads, conversations, appointments, workflows, campaigns, reviews, forms, surveys, payments, and reports as directed by clients.
• Provide implementation, consulting, training, mentorship, onboarding, and customer support.
• Personalize user experience and develop new functionality.
• Monitor reliability, troubleshoot errors, prevent fraud, abuse, spam, unauthorized access, and other harmful activity.
• Communicate about the Services, including administrative notices, security alerts, product updates, support messages, and, where permitted, marketing.
• Comply with law, enforce agreements, protect rights and safety, and establish or defend legal claims.
• Create aggregated or de-identified information that does not reasonably identify an individual.

5. Artificial intelligence features

The Services may use artificial intelligence and machine-learning providers to generate, summarize, classify, recommend, draft, analyze, or automate content and actions. Depending on the feature and client configuration, prompts and related data may be transmitted to third-party AI providers. Clients must not submit sensitive personal information, protected health information, financial account credentials, government identification numbers, or other restricted data to an AI feature unless expressly authorized and appropriately protected.

AI outputs may be inaccurate, incomplete, biased, or unsuitable for a particular purpose. Users are responsible for reviewing AI outputs and maintaining appropriate human oversight before using them in marketing, sales, real estate, employment, financial, legal, or other consequential decisions.

6. How we share information

We may disclose personal information to the following categories of recipients, only as reasonably necessary for the purposes described in this Policy:

• Infrastructure and software providers supporting CRM, hosting, analytics, security, communications, email, telephony, messaging, payments, authentication, storage, customer support, and AI functionality.
• Professional advisors, including attorneys, accountants, auditors, insurers, and consultants.
• Business partners or integration providers at your direction or with your authorization.
• Government authorities, regulators, law enforcement, courts, or other parties when required by law or necessary to protect rights, safety, and security.
• A buyer, investor, lender, successor, or other participant in a merger, financing, reorganization, sale of assets, acquisition, or similar corporate transaction.

We do not sell personal information for money. Some analytics or advertising activities may be considered "sharing," "selling," or targeted advertising under certain U.S. state privacy laws. Where required, we provide applicable choices and honor legally valid opt-out requests.

7. Cookies and similar technologies

We and our service providers may use cookies, pixels, SDKs, local storage, and similar technologies. Essential technologies support security, login, preferences, and platform operation. Analytics technologies help us understand performance and usage. Advertising technologies may measure campaigns or support relevant marketing. You may manage cookies through available consent tools and browser settings, although disabling essential technologies may affect functionality.

8. Email, SMS, calls, and other communications

Clients may use the Services to send email, SMS, calls, voicemail, social messages, or other communications. Clients are solely responsible for recipient consent, sender identification, required disclosures, opt-out mechanisms, quiet hours, suppression lists, campaign content, and compliance with laws and platform policies, including the CAN-SPAM Act, Telephone Consumer Protection Act, state telemarketing laws, and carrier requirements. Recipients may use the unsubscribe instructions in an email or reply STOP to eligible SMS messages, where applicable.

9. Data retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and legal records, resolve disputes, enforce agreements, prevent abuse, and comply with law. Retention periods vary based on the type of information, client instructions, account status, legal obligations, and operational needs. Deletion from active systems may not immediately remove information from encrypted backups or records retained for legal purposes.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur. Users are responsible for protecting credentials, enabling available security features, limiting access, and promptly notifying us of suspected account compromise.

11. International data transfers

LINCKS.AI and its service providers may process information in the United States and other countries where privacy laws may differ from those in your location. Where required, we use recognized safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

12. Your privacy rights

Depending on your location and subject to legal exceptions, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. Residents of certain U.S. states may also have rights to know, correct, delete, obtain a copy, or opt out of sale, sharing, targeted advertising, or certain profiling. We will not unlawfully discriminate against you for exercising a privacy right.

To submit a request regarding information controlled by LINCKS.AI, contact us using the information below. We may verify your identity and authority before completing a request. If information is controlled by one of our clients, we may direct you to that client or assist the client as required by our agreement and applicable law.

13. Children's privacy

The Services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. Clients must not use the Services to collect information from minors without all legally required authorization and safeguards. If you believe a child has provided information to us unlawfully, contact us.

14. Third-party services and links

The Services may link to or integrate with third-party websites, applications, and services. Their privacy practices are governed by their own notices and agreements. LINCKS.AI is not responsible for third-party privacy, security, availability, or content.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the effective date. If changes are material, we may provide additional notice through the Services or by email when required by law.

16. Contact us

Bianca Lincks Business LLC d/b/a LINCKS.AI
Website: https://lincks.ai
Email: info@lincks.ai
Location: Orlando, Florida, United States